Refund & Cancellation Policy — Noah's Ark Pro
Effective date: 2026-08-25
Applies to: Noah's Ark Pro subscriptions (monthly and annual).
1. Who we are and who sells the subscription
Seller identity. Hộ Kinh Doanh Võ Thị Huyền Vân – Cố Vấn Độc Lập, business
registration number 046171000354, 19 Trương Công Định, Phường Tân Bình, Thành
Phố Hồ Chí Minh, Việt Nam. Operating developer: Lê Vũ Minh Phúc.
Contact: repodcasts408@gmail.com · Phone: 0918425016
Support and billing mailbox: repodcasts408@gmail.com
Merchant of Record. Noah's Ark Pro is sold by our Merchant of Record (the reseller of record). They handle checkout, payment collection, applicable taxes, and payment security. Your receipt and billing emails come from them, and every receipt email contains a link that lets you manage or cancel the subscription directly, without waiting on us.
2. Prices
Prices are shown on our pricing page — $9.70/mo or $97/yr
($8.08/mo · $97 billed yearly).
+ tax where applicable — calculated at checkout
Prices in effect at renewal are the prices you agreed to at signup unless we
notify you of a change in advance.
Pro is not currently available for purchase (§4.1). Sections 3 to 5 state the terms that will apply to every subscription from the moment live checkout is enabled.
3. Cancelling your subscription
- You can cancel at any time, for any reason. No questions asked, no retention hoops.
- Cancellation takes effect at the end of your current billing period. You keep Pro access until then, and you are not charged again after that.
3.1 The fastest and only time-critical route: self-service
Use the subscription-management link in any receipt email. This route is self-service: it records your cancellation immediately, at the moment you use it, and it does not depend on anyone at our end reading a message.
If your renewal date is approaching, use the self-service link in your receipt email. It is the only route that is under your own control and takes effect at once. A cancellation that reaches our Merchant of Record before the renewal is processed prevents that renewal charge; a cancellation that arrives after it does not — see §4.2 for what happens then.
3.2 Backup route: email us
If you cannot find your receipt email or the self-service link does not work for you, email repodcasts408@gmail.com from your account email address and we will cancel for you. This mailbox is a backup route, not a real-time one: we process it on business days as soon as reasonably practicable. We do not promise a response time, and you should not rely on this route to beat a renewal date. If a renewal is charged while your emailed request is in the queue, §4.2 applies to that charge.
4. Refunds
Refund requests are executed by our Merchant of Record under their buyer terms, together with us.
4.1 Statutory withdrawal, refund, conformity and termination rights
- Pro is not currently available for purchase.
- When live checkout is enabled, statutory withdrawal, refund, conformity and termination rights apply in full to every purchase, under the consumer-protection law that applies to you — including, where you are a consumer in the EU or the UK, the statutory right of withdrawal within 14 days of purchase, and, where you are a consumer in Việt Nam, the rights given by applicable Vietnamese consumer-protection law.
- Nothing in this policy, in our Terms of Service, in the End User Licence Agreement, or in any purchase flow limits, waives, conditions or shortens any right that the law applicable to you does not permit to be excluded.
- We do not state that beginning to use Pro automatically waives any statutory withdrawal right.
4.2 Refund of a renewal charge within 14 days
If you request a refund within 14 calendar days after a renewal charge, we will approve a full refund of that renewal through our Merchant of Record.
This is a bright-line rule, not a discretionary one. You do not have to give a reason, we do not assess your reason, and no one at our end decides whether your situation qualifies. The decision uses exactly three inputs:
| Input | Definition |
|---|---|
| Charge date | The date of the renewal charge as shown on the receipt for that charge. |
| Request date | The date your refund request is received — at repodcasts408@gmail.com, or through our Merchant of Record's own refund route. |
| Abuse flag | See "the only exception" below. A recorded state on the account, evaluated as at the request date. |
The rule. A full refund of that renewal charge is approved if all three are true:
- the charge is a renewal charge (not the first charge of the subscription — for a first charge, §4.1 governs); and
- the request date is no later than the end of the 14th calendar day after the charge date, counting the day after the charge date as day 1 and using UTC for both dates; and
- the abuse flag is not set on the account.
If all three are true, the refund is approved in full and passed to our Merchant of Record for execution. If condition 2 fails, this bright-line rule does not apply — your statutory rights under §4.1 and §5 still do, and our Merchant of Record's own buyer terms may give you more.
The only exception. The abuse flag is set — and only set — where the following is on the record at the request date:
- Our Merchant of Record has flagged the transaction or the payer for payment fraud, or a chargeback or payment dispute has been opened on the charge.
The exception is a check against a record, not an opinion about you. If that is not on the record, the flag is not set and the refund is approved.
4.3 No pro-rated refunds for unused time
Except where applicable law or our Merchant of Record's applicable buyer terms require otherwise, we do not provide pro-rated or partial refunds for unused time in a billing period. Cancellation takes effect at the end of the current billing period (§3), and you keep Pro access for the whole period you have paid for.
This paragraph does not, and cannot, remove a right you have that the law applicable to you does not permit to be excluded — including the statutory withdrawal, refund, conformity and termination rights described in §4.1 and the 14-day renewal refund in §4.2, which stands on its own.
4.4 How to request a refund
Reply to your receipt email, or write to repodcasts408@gmail.com with the receipt number and the account email address. For a renewal charge covered by §4.2, the date we receive that message is the request date.
5. Your statutory rights
Nothing in this policy limits any non-waivable rights you have under the consumer-protection law of your country of residence. Where this policy and a non-waivable statutory right differ, the statutory right prevails, and this policy is read as giving you whichever outcome is more favourable to you.