Support

There is one support route for Noah's Ark, and a person reads it. Email:

repodcasts408@gmail.com

This is the mailbox for product problems, account questions, billing and subscription questions, and privacy and data requests. You do not need an account to write to it, and there is no ticket portal to sign up for.

What to include

Including these four things in your first message is usually the difference between one reply and four:

• The email address used at checkout. This is how a purchase is identified. If you are writing about a charge, write from that address where you can.
• Your plan — monthly or annual. If you are not sure, the receipt email says which one.
• What happened. What you did, what you expected, and what happened instead. For a charge, include the receipt number from the receipt email.
• When it happened. The date, and the approximate time and time zone if it was a one-off event.

Screenshots help. Please do not send passwords, card numbers, or any part of a card number — no one here will ever ask you for them.

What to expect

• Noah's Ark is run by a solo developer. Messages are read and answered on business days, as soon as reasonably practicable.
• There is no guaranteed response time. We would rather say that plainly than publish a target we cannot hold to.
• Because of that, anything time-critical about a subscription — above all a cancellation before a renewal date — should go through the self-service route rather than this mailbox. See below.
• If your question needs information only you can supply, the first reply will ask for it; the more of the list above you include up front, the fewer round trips there are.

Billing and subscription management — use self-service

Noah's Ark Pro is sold by our Merchant of Record, who handles checkout, payment collection, applicable taxes, receipts and subscription billing, and sends your receipt and billing emails.

Every receipt email contains a link that lets you manage or cancel your subscription directly — including updating the payment method and cancelling. That route is self-service: it takes effect at the moment you use it and does not wait on anyone at our end. If a renewal date is approaching, use it.

The support mailbox above is a backup route for cancellation, not a real-time one. Refund terms, the cancellation routes, and the 14-day renewal-refund rule are set out in full in the Refund & Cancellation Policy.

Cancel anytime — billed securely by our Merchant of Record.

Privacy and data requests

Privacy and data-protection requests go to the same mailbox: repodcasts408@gmail.com. Put "Privacy request" in the subject line so it is routed correctly.

Use it to ask for access to the personal data held about you, correction of inaccurate data, deletion of your data, a copy of your data, or to object to or restrict a particular use — and to withdraw a consent you previously gave. To process a request we need enough information to identify the data as yours: the email address used at checkout or to sign in, and, where relevant, the account handle the request concerns.

What we collect, why, how long it is kept, and the full set of rights available to you are described in the Privacy Notice, with the GDPR-specific terms in the GDPR Addendum. Billing data held by our Merchant of Record is covered by their own privacy terms; if a request concerns payment data, say so and it will be directed appropriately.

Other contact details

• Support and privacy: repodcasts408@gmail.com
• Contact: repodcasts408@gmail.com
• Phone: 0918425016